This report describes a pilot study to determine the needs of formerly homeless families in New York City and to help them make the transition from welfare hotels and shelters into new homes and to become stable and permanent residents of their communities. Three New York social services agencies assigned one or two caseworkers to nine homeless families for 6 weeks. The following service delivery approaches were based on a family-centered philosophy: (1) intervention was limited in time and flexible; (2) it took place in the family's home; (3) it was based on the expectation that family members can reach the goal of sustaining themselves; (4) children were seen in the context of their families; (5) families were seen in the context of their communities; (6) services were coordinated and accessible; and (7) caseworkers had small caseloads. The following recommendations are made: (1) formerly homeless families need intensive case management services; (2) training resources must be developed and made available to caseworkers who implement the intensive case management model; (3) New York City should take the initiative in forming a joint public/private planning group to expand and coordinate community services for formerly homeless families; and (4) all service systems that impinge on the lives of formerly homeless families should cooperatively promote the successful transition to permanent housing. Detailed case studies of four of the families are included. Brief summaries of the case studies of five of the families are appended. (FMW)