This report recounts the experiences of an Australian librarian who spent five months in England, where she visited the University of London and the Open University for discussions on library services to external students in order to: (1) gain practical knowledge of the work and responsibilities of the Open University Liaison Librarians and their assistance in the preparation of teaching materials; (2) gain an understanding of the library networks established for and used by distance education students; and (3) do research on the development of library services to teaching staff and students of noncredit university courses designed solely as continuing education (i.e., extramural) units. The librarian also visited 15 university departments of continuing education, 11 other academic libraries, and 7 public libraries, and contacted many British librarians through seminars, professional groups, and committees. This report describes her findings and discusses the applicability of some of the features of the British system to the situation in Australia. A discussion of the future of library support services for distance education students in Australia concludes the report. A list of the institutions visited in Great Britain is appended. (28 references) (SD)