A framework is presented for developing and utilizing interinstitutional comparisons of nonacademic units in the program review process using Northeastern Illinois University of Chicago, Illinois, as an example. The framework is drawn from a review of the literature on organizational effectiveness and the various dimensions of management indicators. Issues are discussed regarding how to establish appropriate comparative institutions, determine the appropriate level and unit of analysis, and identify available sources of information. Additionally, various means of interpreting the information derived from the process are explored as well as some of the pitfalls to avoid in the evaluation process. Contains 21 references. (Author/GLR)