The manual is intended to encourage vocational rehabilitation decision makers to expand application of technical assistance (TA) to enhance Westbrook provides guidelines on planning TA, setting goals, selecting participants, developing the TA plan, determining measurable outcomes, involving the community, providing for information exchange, assessment, determining cost effectiveness, and managerial involvement. The third chapter, "Planning Technical Assistance," developed by Diane Oonk and David Mank, offers a framework for reviewing responsibilities, identifying specific issues, pinpointing causes, specifying needed changes, identifying approaches, and identifying sources. Chapters IV and V, by Esther Fergus and Joseph Marrone, are titled, "User's Guide: Preparing for Technical Assistance" and "User's Guide: The Process Itself." Stressed is that the TA process needs to be values based, that its purpose is the delivery of better services to the agency's primary consumers, and that identifying a need for TA is not an admission of incompetence. The final chapter, "The Future is Here", by Chris Mason, notes changes that are occurring, advances for people with disabilities, and service delivery factors. Most chapters include references. (DB)