This report begins with an introduction to the main features of computer-mediated communication, concentrating on the use of computer conferencing for collaborative and group work. Twelve case studies on the use of computer conferencing in the academic environment are then presented and analyzed, with attention being given to both positive and negative factors influencing the implementation and use of this technology. Three main application areas are covered: administration, academic collaboration, and teaching. Consideration is also given to the use of computer conferencing for social networking. Referring back to the case studies, the concluding section identifies four key areas that must be attended to for successful use of computer conferencing: access to the technology, user support, induction of novice users, and conference moderation. (23 references) GL)