Following an introduction, this final report presents the bulk of its information in sections on (1) the literacy services of the City University of New York, community-based organizations, and the New York City Board of Education; and (2) the literacy services of the New York City public library. Within the first section, the following subjects are addressed: (1) provider agencies; (2) student information such as their numbers, type of instruction, level of instruction, types of programs, race, ethnicity, gender, age, and employment status; (3) amount of instruction students receive; (4) student achievement, including posttest information, students who showed test gains, evaluation of students in basic education programs, evaluation of students in English-as-a-second-language education programs, other student achievements, and students' reasons for leaving instructional programs; (5) the numbers and type of staff and the hours and type of staff development; (6) a self-analysis of program performance, including features, accomplishments, and difficulties; and (7) program expenditures. The section on the literacy services of the public library provides information on services offered; amount of instruction received by students; locations; print, audiovisual, and computer materials; staff development; and expenditures. Fifty tables appear in the narrative sections of the document. A one-page summary and an appendix of summary data conclude the document. (CML)