This handbook capsulizes the many steps in developing, implementing, and evaluating a workplace literacy program, and is written from the perspectives of both the educator and the employer. The handbook has been written for business leaders and for adult basic education and English-as-a-Second-Language (ESL) educators. While the suggestions in the handbook are useful for any business, and either basic skills or ESL programs, the curriculum sections and some examples are drawn from ESL experience in hotels. Each of the two sections outlines the considerations in initiating a workplace literacy program and an action plan. The education section discusses specific steps in curriculum development, teacher selection, program evaluation, and pre- and post-testing. The business section outlines preparatory steps for contributing to a program partnership. Appended materials include an application, employer needs assessment, employee progress report, a student self-evaluation, a supervisor rating, and class evaluation forms, a language functions and vocabulary chart, and a 46-item bibliography. (MSE) (Adjunct ERIC Clearinghouse on Literacy Education)