Quality improvement in the workplace via scientific techniques of research and training is discussed. Topics addressed include time factors, salient problems and assignable causes, informed observation, experimental design, study location, and training. Requirements for change in the workplace include: change in management attitudes and structure to produce and preserve the designed change in the organization; management training to achieve this aim; concomitant change in each employees' job; and training change to equip employees to carry out their changed roles. It is concluded that by organizing the workforce in problem-solving teams, trained in simple graphical data analysis, it is possible to utilize an enormous resource for creativity and that by equipping engineers with statistical design and graphical analysis tools accompanied by supporting computer software it is possible to facilitate the design of new processes and improvement of old ones. (TJH)