This study examined five case managers, three males and two females, who were providing services to chronically mentally ill persons at a community-based mental health center serving primarily black clients. Data on the case managers' demographic characteristics, education, job training, job history, job activities, and cultural background were generated from a 20-item self-administered instrument developed by a state-funded ethnic research institute. The case managers were black, with an average age of 42 years. They were highly educated and experienced; three had graduate degrees, while the other two had associate and undergraduate degrees, and one had a substance abuse counselor certificate. The case managers averaged 17 years of experience in mental health counseling, and all had in-service or continuing education training. One of the case managers was providing services to chronically mentally ill offenders, and all had been working at their present location for an average of 5.5 years. An important issue emerging from this analysis is the need for future research on the relationships between education, experience, and the delivery of culturally relevant services. (Author/TE)