This report proposes a program for orientation and training for public services staff at the Temple University Libraries. In the first section, orientation and training needs are assessed. Goals and an overview of the program are outlined in the next section. The third section describes the five program elements and objectives: (1) an individual library tour; (2) a central library system services manual; (3) a set of exercises; (4) a library skills workbook; and (5) a schedule of six orientation and staff development sessions covering library organization, public services, interpersonal and communication skills, the online catalog, and the card catalog and indexes. The fourth section suggests a three-tiered approach to this program based on the different needs of non-public service, public service, and full-service reference personnel. Participation of branch library staff is recommended in the fifth section. The sixth section presents a proposal for program implementation and maintenance. The need for administrative and financial support is emphasized in the final section. Appendixes include related memos; an excerpt from a 1984 report on staffing and management; the orientation tour checklist; a set of exercises; descriptions of public service videotapes; and a staff questionnaire. (MES)