Module 16 (in a 17-module self-instructional course on student financial aid administration for novice financial aid administrators and other institutional personnel) discusses forms and publications that should be developed and used by the financial aid office. The full course is an introduction to the management of federal financial aid programs authorized by the Higher Education Act Title IV. This module discusses how to recognize key items that are easily identifiable on a student financial aid record, describe standard forms designed and used by a financial aid office, identify recordkeeping requirements specified by the regulations, and know sources from which forms and publications are developed. Three sections are as follows: (1) forms developed by the institution (key items, standard forms, recordkeeping requirements, resources/guidelines for developing forms, and sample forms); (2) developing a policies and procedures manual (overview of the manual, policies and procedures developed by the financial aid office, other institutional policies and procedures--federal standards, and general office information and procedures); and (3) publishing student consumer information (required information and developing the publication). A pre-test, post-test, glossary, and acronyms are included. Four appendices are: sample institutional forms; outline of a policies and procedures manual; sample excerpt from a policies and procedures manual; and sample questions and answers from a student consumer publication. Contains four references. (SM)