This study investigates journal keeping as an example of successful reflective leadership and management practice among administrators in government, business and education. Twelve participants were identified through peer nomination as effective senior level administrators. Onsite observations and indepth interviews were conducted. Participants were asked to contribute any diary excerpts they felt comfortable sharing. Participants used several formats for their diaries--from computers to spiral bound notebooks--in a variety of settings, from the office to the bedside. The study concludes by explaining that journal writing provides administrators with the privacy they need to grapple with confidential issues, with a sorting mechanism useful in the naming and framing of problems, and with a calm place to stand amidst complex and rapidly changing environments. (JAM)