A study examined the views and experiences of a wide range of British individuals and organizations with a stake in the success of efforts to extend information technology programs to groups who have been traditionally underrepresented in them. A variety of research methods were used, including in-depth interviews, workshops, questionnaires, and a literature review. It was concluded that a formal statement of college policy is necessary to provide a framework within which all program development actions can be taken. The policy should address the needs of government, industry, education, and individuals. Similarly, the staff development strategy developed should apply to staff in all departments and at all levels. Efforts in the area of employer liaison should include the development of strategies to improve students' job prospects and help employers overcome bias against particular groups of employees. Links with schools also need to be fostered and maintained. Marketing is one of the key factors in increasing the participation of underrepresented groups in information technology programs. Preparatory, advisory, and follow-up work with learners is no less important to improving the prospects of nontraditional students. (Appendixes include a description of the research project conducted and a synopsis of the literature review.) (MN)