This learning module, which is part of a staff development program for health occupations clinical instructors, discusses the development of effective communication and conflict management skills. It includes learning activities dealing with the components of and barriers to communication, ways of improving interpersonal communication, sources of conflict in the clinical setting, and techniques for resolving conflict. Besides the learning activities, the module also includes directions for completing the module, an introduction, module objectives, pre- and posttests and answer keys, definitions of key terms used in the module, a module summary, and references. (MN)