This paper describes Alaska's state-managed telecommunications system, and details state efforts to increase the value of the state's information system to users within state government and in the private sector. The results of two studies conducted in 1986 at the request of the State Legislature are discussed, i.e., a statewide survey of Alaskan households and a Delphi study of legislators and telecommunications experts. The passage of a bill in 1987 to create a cabinet-level Telecommunications Information Council is noted, and efforts by the council to create information plans for state government are considered. Five information systems models are then examined in light of Alaska's experience, and it is concluded that such models should be adjusted to take into account the important role of technology managers in the communications process. Four figures and a number of footnotes are provided. (29 references) (Author/EW)