This study investigated four general areas of concern at the University of California, Santa Barbara (UCSB) Library: (1) the characteristics of the library's present and future user population and the identification of its needs; (2) the role and program configuration of user education in the future; (3) methods for increasing user awareness of library programs; and (4) user satisfaction with current services and the identification of additional user services appropriate to the library's role in the future. Study methodology included surveying users and staff members and interviewing consultants in user education. UCSB Library users and their needs, user education/library instruction, and user awareness are discussed, and several recommendations are presented for each area. Statistical results of the user and staff surveys and a 121-item bibliography are also provided. Appendices include: (1) the task force action plan; (2) the user survey response rate; (3) definitions of the study's statistical terminology; (4) UCSB online search statistics; (5) a listing of user education resource persons; (6) user education interview questions; (7) a listing of courses in which course-related library instruction is presented; (8) the user and staff survey instruments and summaries of responses to the open-ended questions; (9) a listing of 57 UCSB Library publications; and (10) a summary tabulation of comments received in the library suggestion box. (KM)