Designed specifically for state and local managers and supervisors who plan, direct, and operate child support enforcement programs, this workbook provides a four-part, step-by-step process for identifying needed information and methods of using the information to operate an effective program. The process consists of: (1) determining what information is needed to monitor and evaluate each function; (2) ascertaining what data must be collected to obtain the desired information; (3) displaying the information in a format which can be understood by staff; and (4) analyzing the data. The workbook is organized in two parts. Part 1, including chapters 1 through 5, describes a process for identifying the types of information that should be collected for intake, location, establishment, enforcement, and collection and distribution. Part 2, consisting of chapters 6 through 11, discusses how that information can be used by management to assess the overall performance of an office in the areas of collections, expenditures, cost benefit analysis, and caseload and staffing allocations. Each chapter contains exercises and worksheets which provide practical experience in applying the concepts learned. (RH)