This System and Procedures Exchange Center (SPEC) flyer/kit is based on two research efforts: a 1986 SPEC survey on the collection and use of management statistics related to reference services, and a 1987 supplemental survey on qualitative measures of reference services. A brief introduction describes the survey and discusses the evaluation of general reference services, reference desk service, online database search services, and bibliographic instruction. Trends and issues in reference service evaluation are also briefly discussed. The major part of this kit is a collection of relevant materials submitted by respondents to the survey: (1) policies and standards for overall reference services (University of Michigan, New York University, and George Washington University); (2) evaluation forms and survey results for reference desk service evaluation (University of Arizona and the University of Georgia); (3) evaluation procedures, forms, and reports from online database search services (University of Georgia and the University of Michigan); and (4) procedures, questionnaires, and survey results for bibliographic instruction (University of Georgia, Pennsylvania State University, Indiana University, and the University of California at Santa Barbara). A selected reading list is also provided. (CGD)