Based on two manuals developed by Goodwill as part of their staff training series on program review, this program evaluation manual is designed to help facility administrators implement and improve their service delivery. The book contains an introduction and nine chapters. The introduction defines program evaluation, provides a rationale and uses for program evaluation, and suggests ways to develop a program evaluation policy. The nine succeeding chapters cover these topics: types of program evaluation, designing a program evaluation, measures for goals and objectives, data collection, systems analysis, evaluation research, data analysis techniques, report writing, and developing a plan to implement program evaluation. Following the narrative of each chapter are exercises and self-tests with answer keys. An appendix provides definitions, lists of references and resources, program evaluation forms, and statistical formulas. (KC)