A project was conducted to develop two criterion-referenced, multiple-choice tests and a performance test for the hotel clerk occupational area. Procedures were recommended for administration of the tests and field test and for revision of the tests. Evaluation experts analyzed the performance standards being tested, drafted test items, reviewed the items, conducted field tests, revised the tests, and finalized the tests and procedures for administering them. (This document contains a report on the drafting of the tests and the following appendixes, which make up the bulk of the document: list of participants, occupational proficiency performance standards, list of standards, task analysis, item matrices, written tests, and performance test administration manual.) (KC)