This curriculum guide is intended to assist business and office occupations teachers in preparing clerical and secretarial students to function in offices whose procedures and equipment are changing rapidly in the face of modern technology. Although the curriculum has been developed primarily for students enrolled in secondary-level vocational programs, some of the units are also suitable for postsecondary and adult classes. The following topics are covered in this volume of the curriculum: internal services (incoming and outgoing mail, filing, noncomputational recordkeeping, reprographics); oral communication skills; office procedures and organization (selecting and requesting office supplies, organizing workstations, selecting equipment and office furniture, purchasing and maintenance options, knowing the office structure, office procedures and organization); numerical clerical records (electronic calculators, petty cash, payrolls, invoices); and information processing (word processing, accounting, using spreadsheets, database management). Each unit contains unit and lesson objectives, competencies addressed in the unit, notes to the instructor, references, and one or more lessons. The individual lessons contain some or all of the following: information sheets, transparency masters, assignment sheets, answers to the assignment sheets, one or more posttests, and posttest key(s). A matrix that cross-references competencies addressed in the curriculum to Dictionary of Occupational Titles job classifications is also included. (MN)