Proceedings of the eleventh international conference on improving university teaching are presented. Theme presentations and authors include: "Quality Control in Higher Education: Current Issues in Britain" (Gerald T. Fowler); "Quality Control in Higher Education: A Comparison of Current Issues in Three Countries--The Case of Sweden" (Lennart Levin); "Institutional Approaches to Academic Improvement" (Robert M. Diamond); "How Universal Is Post-Secondary Education? A Look at Intercultural Differences" (Lewis Elton); "Academic Stress: Research Findings on Coping" (Arye Perlberg); and "Academic Stress: Research Findings on Causes" (Peter Seldin). Seminar papers and authors include: "Improving the Teaching-Learning Process through Simulation Laboratories Utilizing Multiple Sources of Feedback: A Norwegian Case Study" (A. Perlberg, Han Gunnar Auganes); and "International Evaluation: Preliminary Report of User Acceptance of International Electronic Document Delivery System" (Roger G. Baker, John Hurley). Also included are opening/closing papers and a symposium paper: "The Medieval University Faces High Technology" (Barbara W. Newell); "Understanding and Reaching Adult Learners" (Nancy K. Schlossberg); and "Ten Principles of Learning Revised in Accordance with Cognitive Psychology: With Implications for Teaching" (Stephen F. Foster). (SW)