This program plan for online reference service--the individualized assistance provided to a library patron using an online system--at California State Polytechnic University, Pomona, covers the areas of funding, eligibility for online services, search request eligibility, database eligibility, management of online services, reference faculty responsibilities, and paraprofessional responsibilities. In addition, the following information is provided in nine appendices: (1) Current Operating Practices; (2) Special Services and Prices; (3) Online Ready Reference Policy; (4) List of Subject Specializations; (5) Procedure for Research Office/Office of Development Chargebacks; (6) Procedure for Charging Fees; (7) Procedure for Automatic Updating Service (SDI); (8) List of Contracted Vendors and Account Numbers Listed by Encumbrance Lines; and (9) Orientation Outline for New Reference Desk Staff. (KM)