Written in the form of a workshop transcript for participants to take with them, this booklet is designed to present new ideas, reinforce ideas covered in the workshop, suggest applications of workshop content, and encourage participants to use the applications. The concept of "problem" is defined; key ideas in problem solving are considered; roles of computers in problem solving and building on previous work are discussed; effective procedures for problem solving are explored; and conclusions and recommendations are presented. Exercises and debriefing activities for participants are included throughout the text, applications and activities are listed at the end of each chapter, and references are provided. A brief Guide to Active Listening is appended. Numerous humorous illustrations are inserted throughout the text. (KM)