In mid-1985, researchers contacted librarians at 23 United States and Canadian universities to determine what end-user activities were taking place with the involvement and cooperation of the library. Although most of those contacted were members of the Association of Research Libraries (ARL), a few non-ARL libraries known to have active end-user programs were also called. This Systems and Procedures Exchange Center (SPEC) kit contains information on the SPEC telephone survey (questions asked and libraries contacted); one grant proposal (University of Illinois); five program descriptions (Cornell University, Memphis State University, Pennsylvania State University, Texas A&M University, and University of Pennsylvania), four examples of publicity (same libraries as above except for Pennsylvania State); nine sets of instructional aids and references tools (same libraries as program descriptions--two items from Pennsylvania State--plus Drexel University, Johns Hopkins University, and University of Ottawa); six evaluation/questionnaires (Cornell, Drexel, Memphis State, Pennsylvania State, and Texas A&M Universities, and University of Ottawa); and a select bibliography. A brief introductory summary covers planning and implementation of end-user searching programs; types of support programs; appraisal instruments to measure patron satisfaction; and trends and needs. (THC)