Pointing out the relationship between the writing process and business communications should help business students understand the necessity of communicating clearly and efficiently. Students should first learn that adequate preparation before using non-print communications devices--such as telephones--is as necessary as prewriting is before writing. Students should then learn (1) how the writing process works; (2) about the creative process model of psychologist Graham Wallas, which includes the steps of preparation, incubation, illumination, and verification; and (3) how the creative process fits into the writing process. Lists and no-fault writing may be used to gather necessary data for the following questions: What is happening? Who is involved? When? Where? What? and Why? Business writers need to prepare themselves in order to make effective use of communications technologies and to take full advantage of the power of language to make things happen and to get work done. (EL)