This self-study by the public services staff of Brown University Library provided an opportunity for them to examine past, present, and future operations. The study was conducted by 33 volunteers from the library staff, who were organized into 1 study team and 5 task forces; they worked more than 14 months to develop the recommendations and plans included in this report. Task forces were organized according to the following issues: Facilities/Space, Interdepartmental Relationships, Staff/Organization, Technology, and User Needs/Philosophy of Service/Image. Comprehensive staff and user surveys were a major part of the self-study effort: more than 1,000 users participated in a survey, and more than two-thirds of the library staff completed questionnaires. The 178 recommendations included in this final report are organized functionally, and the study team has indicated time frames for each action. The recommendations fall into the general areas of: (1) Services, Organization of Service Units and Provision of Services; (2) Technology: Network of Scholars' Workstations, Online Catalog, Data Touch, and Electronic Publishing; (3) Communications, Staff, and Training; and (4) Facilities and Space. The final report includes a list of study participants, an introduction, a statement of the goals and objectives, and a description of the methodology. A descriptive listing of the recommendations is followed by an index of actions required. (THC)