This final report completes a self-study begun in August 1983 by the University of North Carolina at Chapel Hill Academic Affairs Library to provide an opportunity for staff to lay the groundwork for services within a new facility. Broad areas identified for study were: effectiveness of services to users, coordination of public services throughout the system, organizational changes within the public services division, programmatic and budgetary priorities, and working relationships between the public services division units and units of other divisions. Task Forces worked in the areas of Internal Communication; Organization, Management, and Staffing; Technology and Public Services; and User Needs, Service Performance, and the Promotion of Public Services. During the self-study, which included a survey of 1,100 library users, over 200 draft recommendations were suggested; and 66 final recommendations are included in this report. The report also includes the director's charge and a one-page introduction. Recommendations are arranged according to the following topics: Communication; Committee System in General; Planning and Coordinating Groups; and Specific Departments and Areas--Planning and Coordination, Staffing, Staff Development and Training, Public Service Policies, Referrals, Microcomputers, Copying Equipment, Access to the Collection, and Issues for Further Review and Study. Task Force reports are available separately from the Association of Research Libraries. (THC)