A survey was conducted during January and February of 1984 to ascertain the continuing education/training needs of personnel working in water utility and wastewater systems in Wisconsin. From the estimated 4,000 certified operators in water utilities, waste water treatment plants, and plant superintendents surveyed, 723 (18 percent) completed questionnaires were processed for this report. Conclusions about the respondents, water utilities, and wastewater systems in general include the following: (1) nearly half of the respondents worked in wastewater systems only, while about one-fourth each worked in water utility systems only and in both water utility and wastewater systems; (2) more than 90 percent of respondents had taken at least one course relevant to their job, with more than half having taken it within the last two years; (4) the 12 hours of continuing education required every two years for recertification were endorsed as "about right" by about 80 percent of the respondents; (5) technical subjects were the most frequently desired to improve operations, while general subjects were the most commonly desired for personal development; (6) the most highly desired areas for training in water utility subjects were preventive maintenance, leak detection and repair, emergency and cold weather operations, water meter testing, safety, and electricity; (7) the most highly desired training areas in wastewater subjects were preventive maintenance, cold weather operations, flow measurement, equipment, inflow identification, shock loads, and toxicity problems; (8) certification ranked relatively low as a reason for desiring training; and (9) respondents wanted hands-on training by experienced personnel close to home. Recommendations were made to fill the training needs identified. (Findings are also given by district.) (KC)