One in a series of reports on public service studies by academic libraries that are being administered by the Office of Management Studies (OMS) of the Association of Research Libraries (ARL), this report on the self-study of the University of California, Riverside (UCR) Libraries includes a brief description of the overall project and an executive summary of the UCR study, both prepared by OMS. The summary indicates the themes identified throughout the 75 recommendations, including commitment to coordinated public services training and the necessity for organizing and planning for technological change, and lists the major issues studied by the five task forces--the role of the library in the future in its commitment to public services; service performance and service needs; technology and public services; organization, staffing, and management of public services; and articulating the library's public services program. The report of the UCR study team includes a list of participants; the charge to the team; a summary of the study; a brief introductory statement; the recommendations made by the team in seven areas--organization and administration, policy, communications, staff and staffing, services, facilities, and ancillary; and two tables. Listed in the table of contents as Appendix 1 and 2 but not included in this volume, are the products of phase one and the task force reports, which are available separately from OMS. Appended to the document are brief explanatory notes on this publication series along with two summaries. (DMC)