Papers on local area networks (LANs), modelling techniques, software improvement, capacity planning, software engineering, microcomputers and end user computing, cost accounting and chargeback, configuration and performance management, and benchmarking presented at this conference include: (1) "Theoretical Performance Analysis of Virtual Circuit LAN Sliding Window Flow Control," by E. Arthurs and others; (2) "Modelling and Monitoring a LAN, One Experience," by W. Bruce Watson; (3) "Queue Length Characteristics at Very Fast, Constant Service Time Merger Nodes," by Chaim Ziegler; (4) "The Application of Multivariate Statistical Techniques to Computer Performance Evaluation Using Simulated Data," by Thomas C. Hartrum; (5) "Improving the Accuracy of a Working-Set-Oriented Generative Model of Program Behavior," by Domenico Ferrari and Tzong-yu Paul Lee; (6) "Software Improvement Program," by Opal R. Stroup; (7) "Software Improvement Program (SIP): A Treatment for Software Senility," by Carol A. Houtz; (8) "Software Improvement through Automated Normalization," by Michael G. Walker; (9) "Algebraic Models for CPU (Central Processing Unit) Sizing," by Robert A. Orchard; (10) "Establishing a Software Engineering Technology (SET)," by L. Arnold Johnson and William R. Milligan; (11) "Characteristics of Software Development Team Structures and Their Impact on Software Development," by Anneliese von Mayrhauser; (12) "Information Centers: The User's Answer to the Computer Room," by Esther P. Georgatos; (13) "An Organization Model and Case Study for Microcomputer CPE (Computer Performance Evaluation)," by Malcolm Campbell; (14) "Data Processing User Service--A Problem; A Proposed Solution," by Thomas H. Acklen; (15) "Standard Costing for ADP (Automatic Data Processing) Services," by David R. Vincent; (16) "Automating Configuration Management," by Enrique G. DeJesus and Craig J. Riesberg; (17) "The Terminal Probe Method Revisited: Some Statistical Considerations," by Luis Felipe Cabrera; (18) "Some Elements of Software Function and Cost Analysis as Related to Performance," by John E. Gaffney, Jr.; and (19) "Benchmark and Conversion Tool: Test Data Reduction Program," by Frances A. Kazlauski. Also presented are session overviews which provide information on additional papers not presented here; these include overviews of the management of end-user computing by Thomas N. Pyke, Jr., micros and the new CPE environment by Dennis M. Gilbert, and federal microcomputer activities by Allen L. Hankinson. (ESR)