Most organizational problems are communication problems. The administrator must employ strategies for listening to employees (personal listening), and must allow the employees to participate in the decision-making process (corporate listening). The Marietta City School System (Georgia) employed several strategies to deal with the passive resistance often encountered when change is undertaken. The strategies were meant to enhance both personal and corporate listening skills. In addition to providing a personal example of a concerned listener and holding weekly discussions with the administrative team members, the superintendent interviewed each administrator and each teacher. He followed up with the use of a modified "delphi technique" for gathering opinions and establishing priorities. Further strategies included frequent meetings with parents, teachers, staff, and community committees along with conducting annual staff and community surveys. (EM)