In order for education to improve, it must undergo change implemented by teachers and administrators; directives from governing bodies will not accomplish much. The process for change could be based on the Japanese management model of redefining the corporate mission every few years with input from the employees. Schools need to listen to the educational expectations of their community and design their programs around those expectations. Performance and program evaluation could also be based on the Japanese model in which feedback is given by both the group and the supervisor. Such changes will take time and need to be carried out in an atmosphere where employees feel secure in trying new things. (DC)