Intended for administrators and trustees of cultural institutions, the booklet offers guidelines for evaluating buildings and programs in terms of accessibility to the handicapped, locating and making good use of advisors and consultants, training staff to deal successfully with disabled visitors, taking advantage of the available resources and expertise, working with a wide range of disabilities, and understanding various disabilities and their ranges. Chapters address the following topics (sample subtopics are in parentheses): commitment to accessibility; formation of an advisory board to represent the disabled constituency (selecting advisors, finding advisors, the advisor's role); building accessibility (steps for determining physical accessibility of facilities); exhibit accessibility (visitors using wheelchairs, visually impaired visitors, and hearing impaired visitors); orientation materials (types of materials, the Braille dilemma); program accessibility (communication, the Children's Museum model, services for the retarded); staff training (training program design, questions raised by staff, training strategies); public relations (the teletypewriter telecommunications for the deaf); information about disabilities (physical or orthopedic handicaps, hearing impairments, mental retardation, learning disabilities, emotional problems, seizures); and affirmative action hiring (legal requirements and "reasonable accommodation"). (SW)