Following introductory sections concerning the history of collective bargaining and the distinctions between the public and private sectors that affect labor relations, this document presents approaches that managers in the public sector can take when dealing with employees. The author notes the government's responsibility in the growth of unionization and describes the concepts and purposes of unionization in the private and public sectors. Arguing that government's statutory responsibility to provide services and its monopolistic control of those services give unions unfair advantages and deny the public its rightful control over government activities, the author proposes methods for resisting unionization. The document next discusses the handling of employee complaints and describes managers' rights to unionize and to bargain collectively. Two chapters of the document cover crucial steps for public agencies to take before and after beginning negotiations. A final chapter discusses administration of the contract. (PGD)