Designed for use by California state departments, this guide is a standardized approach to developing a master plan to ensure that persons with disabilities who are candidates or applicants for employment, employees, or recipients of state services are provided equal opportunities and fair treatment. It outlines a six-step process to evaluate a department's compliance status with state and federal laws on nondiscrimination. In addition, it establishes a plan to facilitate any needed changes to policies, practices, or the architectural access of facilities. Section 1 introduces the guide, rationale, and program access planning process. Sections 2 through 7 provide six steps in the development of a master plan: (1) to develop a program access management work plan, (2) to develop an employment policies and practices evaluation work plan, (3) to develop service policies and practices evaluation work plan, (4) to develop an architectural access evaluation work plan, (5) to summarize program access compliance status, and (6) to develop a program access master plan. Twelve sample forms are provided for developing work plans, performing evaluations, summarizing the department's status, summarizing levels and qualities of access, and establishing a comprehensive plan. (YLB)