These guidelines establish criteria and provide direction to California state agencies and department personnel on compliance with federal and state laws concerning the accessibility of programs for persons with disabilities. Section 1 summarizes legislative mandates and statewide policy. Section 2 overviews the purposes and objectives of these guidelines. Section 3 describes roles and responsibilities of the Office of Statewide Compliance Coordination, state agencies, state departments, and state employees and service recipients. In section 4, significant areas are discussed that state departments must execute to meet the intent of federal and state program access requirements: assurances of compliance, notification of non-discrimination, discrimination complaint procedures, program access to advisory committees, and evaluation of program accessibility. Section 5 focuses on compliance planning and evaluation. A program access plan is described in section 6. Appendixes include a glossary of terms and a list of departments having federal regulations, guidelines, or requirements. (YLB)