This 2-volume report measures and records the use of 16 public library children's services in Connecticut to provide management information and a model to improve the quality of services from collection development to the provision of reference and referral services. The first volume discusses the purposes of the project; examines documentation findings; evaluates and discusses the implications of the project for accessible information, quality of access, needs for continuing staff development, materials collection development, school-library cooperation, community information and referral, and patron interaction in children's services among the 16 public libraries in the project; and documents and considers the implications of the increasing usage of children's services. An appendix, the second volume, provides the supporting documentation for the study, including research techniques; definition of terms; library, author, publisher, and reader provided information; bibliographic listings of children's literature; special problems in reference and referral; schedules of project activities; and other analytics and statistics pertaining to the study. (Author/RAA)