Designed to provide a systematic means of analyzing the whole process of planning, implementation, and evaluation, these guidelines (1) suggest how national policies on user training may be related to national information policies in general, (2) suggest lines of action for the achievement of a national policy on user training, and (3) give advice on how to evaluate the program initiated as a result of the policy. Chapters discuss the concept of user education, i.e., making users aware of the value of information, both for special activities and in everyday life, and training them in finding information and organizing it for use; the strategic planning of user training programs; tactical program planning; program implementation; and program evaluation. Forty-four references are listed. (FM)