Designed to help public and private agencies organize a successful volunteer program, this guide begins with a discussion of the development of successful management techniques for use in the planning, implementation, and operation of volunteer services. Elements of structuring volunteer objectives, developing agency rationale for volunteer services, and establishing agency volunteer policy and program structure are outlined. Provided is a model operating policy covering (1) types of volunteer services; (2) administrative responsibility; (3) staff orientation to volunteers; (4) volunteer job development, recruiting, screening, job matching, orientation, job training, and supervision; (5) records, program monitoring, and accountability; (6) confidentiality and other rules for volunteers; and (7) guidelines and standards for staff supervising volunteers. Implementing accountability systems, orienting staff to volunteer concepts, developing volunteer tasks that meet client needs, and staffing and resource allocation are examined in greater detail. In a discussion of developing effective volunteer recruiting systems factors affecting recruiting success and specific recruiting methods are covered. Issues addressed in the next section are establishing volunteer screening, matching, orientation, and pre- and inservice job training. Development of volunteer supervisor requirements is outlined. (MN)