The project described in this executive summary was designed to identify: the unmet vocational rehabilitation training needs of state agency staffs; courseware being used; other training materials being used or needed in the future; and the potential of telecommunications technologies to deliver the needed training. The project's oranizational and research activities reported in this study include: (1) an intensive case study of the pilot states, a survey of training needs and present training delivery methods, and the survey data analysis; (2) an analysis of the human and organizational factors affecting telecommunication use and a review of needed and available software; (3) the identification of potential telecommunications alternatives and their costs; analysis of their cost effectiveness relative to traditional delivery methods, and preparation of test and evaluation plans for the most promising alternatives; (4) the identification of state and federal government factors affecting the delivery of public sector telecommunication alternatives; and (5) the development and production of a media package describing the project, introducing telecommunication concepts, and highlighting the results of the project. (Author/RAO)