A therapeutic technique for dealing with a chronic caller to a suicide prevention center was tested. The two objectives to such a technique were to reduce the frequency of calls made by chronic callers to the suicide prevention service, and to persuade callers to be more specific when discussing their problem. To accomplish these objectives, a specific counselor was assigned to each chronic caller, with a one hour time limit to each call, and the suicide prevention center called the chronic caller instead of waiting for the chronic caller to contact the service. Results of the seven-week treatment program indicated that prior to instituting the change, the mean number of calls made per week for the treatment and control group were roughly equal. Upon completion of the program, the mean number of calls per week for treatment callers was significantly lower than those chronic callers who were not in the treatment group. This trend in the data was maintained during a nine-week follow-up condition. Self-report measures obtained from the counselors indicated that the chronic callers were becoming more concrete and specific when presenting their particular problem. Suggestions regarding the manner in which other community mental health centers might implement a similar program were discussed. (Author/PC)