This practicum assisted staff in (1) identifying and prioritizing problems and needs in the areas of communication and decision-making; (2) determining objectives relevant to these needs; and (3) developing a plan of action for attaining top priority objectives. After an orientation meeting, each staff member was interviewed in private and asked to respond to the same set of questions. Afterwards, three staff meetings were held, and the nominal group process (NGP) was employed to identify and prioritize staff needs. The NGP resulted in three top-ranked needs: (1) utilizing a number of helpful communication attitudes; (2) using specific communication skills; and (3) revising the procedure for staff evaluation. These needs were transformed into staff objectives, and a plan of action was developed. Staff evaluation of interviews and meetings was positive. Principal recommendations included making use of intrastaff recognition as a means of positive reinforcement, resolving interpersonal problems directly and as soon as possible after they develop, changing over to current evaluation practices sucessfully used by managers in education and business, and holding follow-up meetings with the Director of the Career Center to discuss staff feedback and to assist in revising the evaluation procedure. (Author)