The training program is one of the most important and least standardized programatic units. It is important to keep in mind that various volunteers cannot be mass produced into professional social workers, psychologists or counselors by six-, eight- or 10-week courses. It is essential that the trainer integrate the key concepts presented and discussed because the trainees must learn first that counseling is not wholly an art or a science, but that it is a sequence of events--a process. Secondly, helpers must learn that helping is a process by which forces in the client are released enabling them to deal more effectively with their lives. This process is scientific because human behavior has predictable patterns, and artistic because it uses intuition in selection of techniques to fit client needs. At the same time agencies must consider the role of art and science in the process of helping in order to define the desired programatic level of services. (Author/BN)