Based on experiential learning models for improvement of individual behavior and teamwork effectiveness, this handbook is designed to assist personnel in the Veterans Administration (VA) health delivery system with interpersonnel processes that will improve organizational effectiveness. Chapter 1 contains background information concerning the origin of the Training for Individual and Group Effectiveness and Resourcefulness (TIGER) program, a description of and rationale for the laboratory method of learning and changing, the development of the TIGER network of trainers, perceived impact of the TIGER program on the VA system, and directions for the future. Chapters 2, 3, and 4 describe the designs for the three levels of training of trainers workshops: basic, advanced, and district consultant training. Guidelines, issues, and concerns for designing experiential learning workshops are covered in chapter 5. In chapter 6 five workshop designs for special purposes are described step-by-step. These designs include the following: developing supervisory leadership skills, team building and intergroup relations, team building and working with a chronic patient population, death and dying, and a guide for problem-solving training for patients. Finally, chapter 7 deals with program evaluation and measuring goal achievement. The appendixes contain theory material and the more elaborate step-wise design elements associated with chapters 2, 3, 4, and 6. A bibliography of books and journals concerned with training and consultation theory and material follows chapter 7. (JH)