A program and policy statement was developed by librarians at the Carleton College Library to address various planning demands being made of the library, to meet the specific and idiosyncratic information needs of the academic community, and to help clarify long range goals of the library and policies by which these goals may be successfully pursued. The statement includes enumeration and discussion of the following: (1) specific factors which influence the quality and quantity of information services; (2) information needs which are seen as basic and recurring within the college community; (3) standards regarding the organization, development, and characteristics of the reference collection; (4) guidelines for reference facilities and environment; (5) personnel selection requirements and guidelines for professional development; and (6) evaluation procedures for the major elements of the information services program. A paradigm of the library planning process which graphically illustrates the complex relationships among the various parties to the planning process is included. (JPF)