Since the position of the educational office employee is unique, there has been little formal education available other than the basic office skills. It has been necessary, therefore, for employees to learn on the job and to provide their own specialized training. This specialized training has been met by office personnel through the National Association of Educational Secretaries (NAES) and its affiliated associations that sponsor inservice training, workshops, and institutes throughout the nation. This publication includes subjects that will be of interest and assistance to all office personnel in education. Guidelines are offered for preparing a job procedure manual; relating to other employees, supervisors, and the public; and career planning. Formats and checklists are also provided for office communication including report and feature writing, and taking minutes of meetings. An index is included. (Author/MLF)