This study constitutes the second phase of a three-phase project whose purpose is to develop strategies for dealing with the information needs of urban residents. The focus is on how the information practitioner can effectively deal with individual citizens. From Phase I (IR 003 729), an approach, called the client-in-situation approach, was developed. The purpose of this Phase II was to determine how well information practitioners cope with the client-in-situation approach and on what aspects they most need training. Data were collected via self-administered questionnaires to two samples of information practitioners serving adult citizens in the Seattle metropolitan area: 126 librarians from the two public library systems and 141 practitioners from human service agencies. The respondents filled in a two-hour questionnaire in which, among other things, they described their clients, their training strengths, and their visions of ideal systems for helping citizens. The findings led to a major conclusion: Information practitioners are not using, for the most part, a client-in-situation approach and need comprehensive training. (Author/DAG)