The Research and Planning Division at Ontario Educational Communications Authority undertakes formative, summative, background, and policy research to provide better educational services to audiences via electronic and associated media. Research activities are carried out by three groups. Planning and Development formulates long term plans, assesses adult educational needs, and provides accessibility to 7,500 programs through a computerized system. Audience Research studies program utilization and alternative solutions. Project Research provides direct and immediate feedback to program producers by formative and summative evaluation to enhance program quality. (SC)