This extensive abstract describes a study which investigated the therapeutic effectiveness and satisfaction of telephone therapy. Subjects were female outpatients who came to the mental health center for counseling. Treatment groups received face-to-face therapy, telephone therapy or delayed therapy (control group). The measures used with the subjects were an adjustment scale, a problems checklist, a satisfaction scale and an individual problem-improvement checklist. A fifth measure was a separate pre-test and post-test survey on counselors' opinions toward telephone therapy. Subjects receiving either therapy were found to be more improved on their individual problems than the control group subjects. No significant differences on the other measures were obtained. Counselor opinions toward telephone therapy showed no improvement from pre-test to post-test. (Author/SJL)